At Mount Wolf, we carefully pack every order to ensure your scented candles, reed diffusers, and gifts reach you safely.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation. During festive seasons or promotional periods, processing may take a little longer.
Shipping Time
Delivery times depend on your location and courier service. Estimated delivery is generally 3–7 business days after dispatch. Remote locations may require additional time.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
Order Tracking
Once your order is dispatched, tracking details will be shared through the contact information provided at checkout, where available.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photographs of the package and product so we can review the issue.
Delivery Delays
Mount Wolf is not responsible for delays caused by courier services, weather conditions, public holidays, or other circumstances beyond our control. We will assist you with tracking your shipment where possible.
Contact Us
For shipping-related questions, please contact Mount Wolf through the Contact page on our website.
Thank you for choosing Mount Wolf.